Frequently Asked Questions
Find clear answers about choosing the right cleaning service, how booking and pricing work, and what to expect from our team.
Choosing the Right Service
How do I know which cleaning service is right for my home?
It depends on the current condition of the home and the result you need. Regular Cleaning is designed for ongoing upkeep of homes already in reasonable condition. Deep Cleaning is a broader one-off reset for homes that have fallen behind. Bond Cleaning is for vacant end-of-lease properties only. Inspection Cleaning is for furnished homes before an inspection. Carpet Cleaning is available standalone or as an add-on. If unsure, starting with Deep Cleaning is often the better option.
What is the difference between Deep Cleaning and Regular Cleaning?
Both follow the same Easy Bliss quality standard. Regular Cleaning uses a reduced maintenance scope for ongoing weekly or fortnightly visits. Deep Cleaning covers a broader one-off scope designed to reset the home before regular upkeep begins. The difference is scope, not quality.
Is Inspection Cleaning deeper than Deep Cleaning?
No. Inspection Cleaning follows the same baseline standard as Deep Cleaning. The difference is focus: Inspection Cleaning directs more time toward presentation-priority areas before an inspection, rather than adding a deeper technical scope.
When should I choose Bond Cleaning instead of Deep Cleaning?
Bond Cleaning is for vacant properties at end of lease, with a scope designed for agent inspection and handover. The property must be fully empty and unfurnished — we do not offer bond cleaning for furnished homes. Deep Cleaning is for furnished homes that need a detailed reset. The two services have different scope priorities.
Can I book carpet cleaning on its own?
Yes. Carpet cleaning can be booked as a standalone service or added to a house cleaning booking where suitable.
Booking & Pricing
Can I see pricing before I book?
Yes. The online booking form shows clear pricing based on the service selected, property size, and any extras you add. You review everything before confirming.
How does payment work?
We accept Visa, Mastercard, and American Express. A temporary authorisation hold is placed before the service, and the final charge is processed after the clean is completed. We do not accept cash.
Can I add extras during booking?
Yes. Extras like oven cleaning, fridge cleaning, carpet cleaning, and others can be added during the online booking process. This helps define the scope clearly before the visit.
What does the 1-hour arrival window mean?
The arrival window is a buffer in case the team encounters any delays getting to your home — it does not affect the cleaning time booked. In most cases the team arrives well within that window, and we contact you beforehand to confirm timing. The full service duration you booked is delivered regardless of arrival time within the window.
On the Day
How many people come to the service?
Most services are carried out by a team of two. For smaller bookings, one person may be assigned instead. If the team size differs from the standard, we confirm this with you before the visit.
Do you bring your own products and equipment?
Yes. Our teams arrive fully equipped with their own professional cleaning products and equipment. This is part of how we keep the service efficient and consistent across every booking.
Can the team use my own products or vacuum instead?
No. Our teams work with their own products and equipment because they already know the tools, the timing, and how to deliver the service efficiently. Switching to unfamiliar equipment can affect the result and the time needed to complete the job properly.
Can the team remove their shoes during the clean?
No. For safety reasons, our teams are required to wear shoes throughout the service. This is a workplace safety standard that applies to all Easy Bliss bookings.
Can I give a key to the cleaning team?
No. Easy Bliss does not accept or manage client keys. This is a security policy designed to protect both the client and the team. We recommend using a lockbox, access code, or arranging for someone to let the team in.
Do I need to be home during the service? What if I leave?
You do not need to stay for the full service, as long as access is arranged in advance. If you do leave, we recommend returning before the team finishes so you can review the result. We notify you approximately 30 minutes before the service is expected to end so you have time to come back.
What should I do with my pets during the service?
Pets are welcome to stay in the home during the service. Our teams are comfortable around animals and it is rarely an issue. If your pet is likely to get in the way of the work or become stressed, it may help to keep them in a separate area while the team is cleaning nearby.
Trust & Service Areas
Are your cleaners police-checked and insured?
Yes. Easy Bliss teams are police-checked and carry public liability insurance as part of our operating standard. This applies to every team assigned through Easy Bliss for residential in-home work.
Will I get the same cleaner every time?
For recurring bookings, Easy Bliss aims to maintain team continuity whenever scheduling allows. If an adjustment is needed, a suitable replacement team is assigned that follows the same defined service standard.
Which Brisbane suburbs do you service?
Easy Bliss currently services selected inner-city and inner-ring Brisbane suburbs including South Brisbane, West End, Spring Hill, Kangaroo Point, Newstead, Teneriffe, Paddington, Milton, Auchenflower, Toowong, Bulimba, New Farm, and Camp Hill. You can check availability through the online booking form.
Ready to Book?
See clear pricing, choose the right service for your home, and book online in minutes.