Firstly, our cleaners arrive fully equipped with high‑quality products, vacuum cleaners, and disinfected mop heads; therefore, you don’t need to supply anything. Furthermore, we ensure all tools are cleaned and sanitised between services to guarantee hygiene and efficiency. However, if you have specific products you’d like us to use, just let us know in advance.

Yes, you can request specific areas to be cleaned. However, when booking a flat‑rate service, you must select the actual size of your property—including all bedrooms, bathrooms, and living spaces—so that we allocate the right amount of time and resources. Additionally, this approach prevents unexpected charges.

Alternatively, if you only need a few areas cleaned, we recommend choosing our hourly rate option, where you can prioritise exactly what gets done within the time booked.

Absolutely. Every Easy Bliss cleaner is background‑checked, fully insured, and professionally trained to meet our high‑quality standards. In addition, we always aim to assign the same cleaner for ongoing services whenever possible—this helps build trust and consistency. Consequently, you enjoy a better experience each time.

Of course. We understand that plans can change—therefore, you’re welcome to reschedule or adjust your booking at any time, as long as you give us notice. Just reach out and we’ll help you make changes without any stress.

If you need to cancel or reschedule within 24 hours of your appointment, a fee of 40% of the total booking amount will apply. This fee covers the disruption to our team’s schedule and the time we’ve set aside for your service.

Yes, services scheduled on a public holiday will incur a 30% surcharge. This surcharge reflects the higher operational and staffing costs involved with providing service during Australian public holidays. In addition, we’ll always notify you in advance if your booking falls on one of these days.

It depends on your home size and the type of clean. As a guide, a regular clean typically takes 2.5 to 4 hours, while deep cleaning or bond cleans can take longer depending on what’s included. During booking, you’ll see a time estimate based on your selection, so you always know what to expect.

For safety reasons, our cleaners do not move furniture or lift heavy items over 10 kg. If you need us to clean behind or under large objects, please ensure they’ve been moved before we arrive. Moreover, we only use small domestic ladders with a maximum of three steps to ensure cleaning is done safely and within reasonable physical limits.

For health and safety reasons, our cleaners keep their shoes on while working. Removing shoes on wet or freshly cleaned surfaces can increase the risk of slips, falls, and injuries. However, we use clean, indoor-safe footwear and take extra care to protect your floors throughout the service.