Privacy Policy
Effective Date: 28-April-2025
At Easy Bliss, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Purpose of Collection
We collect personal information necessary to provide our cleaning services, manage bookings, process payments, and communicate effectively with our clients. We will always identify and explain the purpose of collection either at the time of collection or before collecting your information.
2. Use and Consent
Personal information will be used solely for the purposes outlined at the time of collection or for related and compatible purposes (e.g., follow-up services, customer support). We will obtain your consent before using your personal information for any other purpose, unless required or permitted by law.
3. Types of Personal Information Collected
- Name, address, email address, and telephone number
- Payment and billing details
- Booking history and service preferences
- Feedback, complaints, or other communications with Easy Bliss
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. Once no longer needed, the information is securely destroyed or de-identified.
5. Fair and Lawful Collection
We collect information lawfully and fairly, with your knowledge and consent where appropriate. We do not collect personal information in ways that are unreasonably intrusive or misleading.
6. Data Accuracy and Relevance
We take reasonable steps to ensure that personal information is accurate, complete, and up-to-date. Clients are encouraged to notify us of any changes to their information.
7. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
8. Disclosure of Information
We may disclose your personal information to:
- Payment processing providers
- Service and IT support providers
- Regulatory authorities where required by law
We will never sell or rent your personal information to third parties.
9. Access and Correction
You have the right to request access to the personal information we hold about you and to request correction if necessary. Requests can be made by contacting Easy Bliss through the details below.
10. Transparency and Contact
If you have any questions, concerns, or wish to make a complaint about the handling of your personal information, please contact:
Easy Bliss Cleaning Services
Email: [email protected]
Phone: 0427 826 061
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.