Terms & Conditions
🛡️ Easy Bliss Guarantee
At Easy Bliss, we are committed to delivering the highest cleaning standards. If you're not satisfied with the service provided, please contact us and we will promptly review your case following these guidelines:
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For Regular, Deep, or Inspection Cleaning:
You must contact us within 24 hours after the cleaning has been completed. Please include specific areas of concern and clear photos to help us assess and resolve the issue. -
For Bond Cleaning and Move-In Cleaning:
A 72-hour guarantee applies from the time the job is completed. You must contact us within 72 hours, providing clear details and images of any issues to be addressed.
Once we receive your message, we’ll reschedule a warranty clean on the next available business day to address the reported concerns.
Please note the warranty covers only the areas specified in your initial report. New or unrelated issues not initially reported will not be included.
After the warranty cleaning, if you're still not satisfied, we'll review your case once more. If still unresolved, we will offer a fair credit or refund based on the circumstances.
🏷️ Easy Bliss Discount Policy
Easy Bliss offers ongoing discounts to reward our regular clients and provide greater value for recurring services. Below are the details of our current discount policies:
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Fortnightly Cleaning:
A 5% discount is applied to regular fortnightly house cleaning services, starting from the second cleaning onward. -
Weekly Cleaning:
A 10% discount is applied to regular weekly house cleaning services, also starting from the second cleaning.
Important Notes:
- These discounts apply only to the base price of regular cleaning and do not apply to extras or special tasks.
- Discounts are automatically applied starting from the second completed service.
- Discounts are not valid for bond cleaning or office cleaning services unless explicitly authorised.
Special Discounts:
Occasionally, promotional discounts may be offered via discount codes or through team members with management approval. These can apply to bond, house, or office cleaning depending on the terms of the promotion.
⏱️ Hourly Service Conditions
At Easy Bliss, our hourly services are based strictly on the time contracted, not on the completion of all requested tasks. This means our cleaners will work efficiently within the agreed timeframe, focusing on the tasks you've prioritised.
Client Responsibilities:
- Clients must clearly list their priorities and specific tasks in the Notes section when booking.
- Our team will prioritise those tasks in the order of importance within the available time.
Please note:
Hourly services are not covered by the Easy Bliss Guarantee, since the client is paying for a set period of time rather than for specific outcomes.
If the allocated time is insufficient to complete all tasks, Easy Bliss will notify the client and may offer the option to add extra time.
❌ Cancellations, Rescheduling, and Company Cancellations
We understand that plans can change. To ensure fairness and protect our team’s time, the following cancellation policy applies:
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Client-Initiated Cancellations or Rescheduling:
If a cancellation or rescheduling request is made within 24 hours of the scheduled service, a fee equal to 40% of the total booking amount will apply. This covers the disruption to our team's schedule and the time reserved for your service. -
No-Show or No Access on Arrival:
If the cleaning team arrives at your property and is unable to access the premises due to no response or lack of entry, Easy Bliss reserves the right to charge up to 100% of the total service fee to cover travel time and operational loss. -
Company-Initiated Cancellations:
In the rare event that Easy Bliss must cancel your scheduled service due to unforeseen circumstances, we will offer to reschedule your service at the earliest available time. If we are unable to provide an alternative within 48 hours of the original booking, a 15% goodwill discount will be applied to the rescheduled service.
📅 Public Holiday Surcharge
Services scheduled on a public holiday will incur a 30% surcharge on top of the total service cost. This surcharge reflects the increased operational and staffing costs required to provide cleaning services during Australian public holidays.
Easy Bliss will always notify you in advance if your service date falls on a public holiday. You will be given the option to proceed with the surcharge, reschedule to another date, or cancel the service at no cost.
⏰ Arrival Window Policy
At Easy Bliss, we provide a 1-hour arrival window for all scheduled services. This allows our cleaning teams to manage unforeseen delays such as traffic, extended prior jobs, or other unexpected events on the way to your property.
If our team anticipates arriving outside of the scheduled window, we will notify you as early as possible to keep you informed and minimise any inconvenience.
We appreciate your understanding and flexibility as we strive to deliver consistent, high-quality service to all our clients.
🌧️ Unpredictable Events Policy
At Easy Bliss, we are committed to delivering services as scheduled. However, in rare cases, certain unpredictable events may prevent us from completing a service as planned.
These situations may include:
- Sudden illness affecting a team member or their immediate family
- Unexpected traffic incidents, road blockages, or severe delays
- Extreme weather events (e.g., floods, storms, heatwaves)
- Accidents or emergencies en route to the property
In the event of such circumstances, Easy Bliss reserves the right to cancel or reschedule any service. We will always do our best to notify you as early as possible and provide the next available appointment.
🚗 Accessibility to Parking
Clients must ensure that free and accessible parking is available for our team during the scheduled cleaning service.
- If no free parking is available, Easy Bliss will arrange paid parking nearby if needed, and the full parking cost will be added to your invoice without prior approval.
- By completing a booking, the client agrees to cover any parking fees incurred by the cleaning team.
If no suitable parking is available upon arrival and our team cannot safely access the property, the service may need to be rescheduled or cancelled.
In such cases, a fee equal to 40% of the total booking amount will apply to cover time lost and operational disruption.
🔑 Access to the Property Policy
Clients must ensure easy and timely access to the property at the time of the scheduled service. Upon arrival, our cleaners will attempt to contact the client and wait at the location for a maximum of 20 minutes to receive access or further instructions.
If access is not provided within this time frame, the service will be cancelled, and a fee equal to 40% of the total booking amount will apply. This fee helps cover travel time, scheduling disruptions, and fuel already used by our team.
We recommend using secure methods such as key safes or hidden key spots, and providing detailed instructions for both key collection and return in the Notes section when booking.
🔍 Arrival Review
Upon arrival at the property (home or office), our cleaning professionals will conduct a visual inspection to assess the actual condition of the premises. This inspection allows us to verify the level of dirtiness, evaluate the time required to complete the service according to Easy Bliss standards, and uphold our quality guarantee.
Based on this assessment, Easy Bliss reserves the right to re-evaluate the service rates or scope at any time. If the cleaning time significantly exceeds the maximum estimated time, or if the property’s condition is beyond normal parameters, Easy Bliss will contact the client to discuss possible adjustments in pricing or services.
If the client declines the adjustments needed, or if the cleaning environment significantly exceeds the service limits described at the time of booking, our team may withdraw from the property. In such cases, a fee equivalent to 40% of the total booking amount will be charged to partially cover the reserved time and operational costs.
🧼 Breaks and Losses Policy
During the initial walk-through, our cleaning professionals will also inspect for any pre-existing damage at the property. Any visible issues will be documented and reported to the client before the cleaning begins.
Easy Bliss is not responsible for breakages caused by:
- Normal wear and tear
- Items in poor condition due to age or previous damage
- Issues unrelated to cleaning activities
If a breakage or loss is noticed during or after cleaning, clients must notify Easy Bliss within 48 hours of the service. Notifications must include:
- A clear description of the issue
- Photographic evidence
- Estimates or relevant details (if available)
Once we receive the required information, Easy Bliss will work with the client to determine the most appropriate resolution.
In cases where professional repairs are needed, Easy Bliss reserves the right to select and assign qualified professionals to carry out the work efficiently and safely.
🚫 No Warranty for Post-Cleaning Changes
The Easy Bliss Guarantee does not cover any issues that occur after the cleaning service has been completed, especially if they result from:
- New occupants moving in
- Pets entering cleaned areas
- Tradespeople or contractors working post-cleaning
- Leaving windows or doors open causing dust, leaves, or insects to enter
- Delays between cleaning and final inspection or handover
Our team ensures the property is cleaned to high standards at the time of service. However, we are not responsible for changes in cleanliness caused by external factors after our work is completed.
⏳ Billable Time & Minimum Charges
At Easy Bliss, we have a minimum requirement of 2 hours and 30 minutes for any hourly-based cleaning service.
One hour of work is defined as one hour of work performed by one cleaner. Accordingly:
- A team of 2 cleaners working for 2 hours equals 4 billable hours.
- For all bookings, the minimum chargeable time is 2 hours and 30 minutes, regardless of the number of cleaners assigned.
☣️ Biological Risks Policy
At Easy Bliss, the safety of our cleaning professionals is a top priority. We take biohazard exposure seriously and have clear protocols in place to protect our teams.
Biohazard risks may include:
- Human or animal urine and faeces
- Used medical syringes or sharps
- Blood, vomit, or other bodily fluids
- Mould that poses a structural or health risk
Our cleaners are instructed not to expose themselves to hazardous materials. If a biohazard is identified before or during service, our team will stop the task and report it to Easy Bliss immediately.
We will then contact the client to discuss the situation and assess the safest way forward.
🐜 Pest Infestation Policy
At Easy Bliss, the health and safety of our cleaning professionals is of utmost importance. If our team identifies signs of a pest infestation upon arrival — such as cockroaches, rodents, fleas, bedbugs, or other significant pest activity — the service may be cancelled immediately for safety and hygiene reasons.
In such cases:
- Our team will notify the client immediately about the situation.
- A fee equal to 40% of the total booking amount will apply to cover the reserved time and operational disruption.
We strongly recommend that clients treat any active pest issues before scheduling a cleaning service.
🤝 Independent Cleaning Professionals Policy
Easy Bliss operates as a professional cleaning company that partners with independent subcontractors who meet our quality, safety, and professionalism standards.
Each subcontractor must complete a rigorous onboarding process that includes:
- A valid police background check
- Verified references
- Proof of active public liability insurance
All subcontractors receive Easy Bliss training to ensure they understand and maintain our expectations for quality, communication, and customer service.
Although our subcontractors work independently, Easy Bliss remains committed to delivering a consistent experience for all clients. We oversee their performance to ensure reliable, safe, and high-quality service every time.
As they operate independently, each subcontractor is solely responsible for the services they perform during a booking. While Easy Bliss coordinates the service and provides quality standards, any liability related to damage, conduct, or performance falls on the assigned subcontractor.
🛡️ The Safety of Our Cleaners Policy
At Easy Bliss, we prioritise the health and safety of our cleaning professionals. To reduce risk and ensure safe working conditions, the following safety measures are in place:
- Heavy lifting: Our cleaners are not permitted to move furniture or lift items over 10 kilograms. Clients must ensure that any large items requiring cleaning underneath or behind are moved prior to arrival.
- Ladder use: Cleaners may use domestic ladders with a maximum of three steps. We do not allow the use of tall ladders or unsafe height access.
- Ceiling cleaning: For safety and liability reasons, we do not offer cleaning of ceilings or ceiling-mounted fixtures (e.g., lights, fans, vents beyond safe reach).
Clients are kindly asked to prepare the property in advance by removing obstacles or hazards that could pose a risk during cleaning.
💳 Payments Policy
Easy Bliss only accepts payments via Visa, Mastercard, and American Express. We do not accept cash payments under any circumstance.
A temporary card hold is placed the day before your scheduled service (typically around 5:00 pm) to ensure payment readiness. This is a pending charge — not an actual payment.
The final payment is processed only after the service is completed, usually on the same day around 7:00 pm.
If the pre-authorisation fails, we will contact you to update your payment details. For operational reasons, we cannot dispatch a team if payment hold has not been successful.
🚫 Non-Solicitation Policy
By booking with Easy Bliss, clients agree not to solicit, hire, or employ any of our cleaning professionals for private services — either:
- During the time the cleaner works with Easy Bliss, and
- For 12 months following their last service with Easy Bliss
This applies to all team members, including subcontractors and staff, and includes any attempt to bypass Easy Bliss for private arrangements or similar services.
In the event of a breach, Easy Bliss reserves the right to:
- Terminate all current and future bookings
- Initiate legal action if necessary
- Charge a $2,500 AUD placement fee to compensate for recruitment, training, and operational losses
📸 Photos Before & After Policy
At Easy Bliss, we maintain high standards of service and accountability. To support quality assurance and transparency, our cleaners may take photos of specific areas before and after completing the service.
These photos may be used for:
- Internal quality control and performance tracking
- Clarifying service outcomes in case of disputes or complaints
- Training and development of cleaning professionals
Photos are strictly limited to cleaning-related areas and will not include personal or sensitive content unless it is unavoidable to show the condition of a specific area.
All images are handled in compliance with Easy Bliss's Privacy Policy and relevant privacy regulations in Australia.
📅 Effective Date of Policy Changes
Easy Bliss reserves the right to update or modify its Terms and Conditions at any time. Any changes to cancellation policies, service conditions, surcharges, or fees will apply to all services scheduled on or after the effective date of the change — regardless of when the booking was made.
We recommend reviewing our Terms periodically. The most current version will always be available on our website.
💎 Valuable Items Damage Policy
Easy Bliss takes the utmost care when working in our clients’ homes and offices. However, we are not responsible for damage to high-value or fragile items unless:
- The item was clearly listed and pointed out before the service
- Our team was informed of its presence and sensitivity
- Photographic evidence confirms the item was damaged during cleaning and by our team
This includes, but is not limited to:
- Artwork or decorative sculptures
- Antiques and collectibles
- Jewellery and valuables left in visible areas
- Documents, electronics, or items of financial or sentimental value
🧱 Pre-Existing Damage Disclaimer
Easy Bliss is not responsible for damage to surfaces, materials, or objects that show signs of pre-existing deterioration, including:
- Wear and tear, cracks, or loosened finishes
- Faded or brittle surfaces due to age or poor maintenance
- Fixtures or hardware that are already unstable or deteriorated
- Paint or silicone that peels or detaches during normal cleaning
Our team will do their best to identify and report any visible issues prior to starting the service. However, some vulnerabilities may only become apparent during cleaning.
If in doubt, our cleaners are authorised to skip areas that present an obvious risk of damage and report them to management for review.
📬 Contact & Feedback
We appreciate you taking the time to review our Terms and Conditions. If you have any questions, concerns, or need clarification about any section, our team is here to help.
You can reach us at:
- Email: hello@easybliss.com.au
- Phone / WhatsApp: 0427 826 061
For formal requests, complaints, or service-related concerns, we kindly ask that you submit them in writing to ensure clear documentation and timely follow-up.