Terms & Conditions
If you are not satisfied with the service or the cleaning did not meet your expectations, contact us, and we will solve it as soon as possible.
Following the following indications:
Contact us within 48 hours after cleaning, indicating the points to be solved; it is requested attaching images of the affected areas to facilitate our understanding and focus the solution.
We have a period of 7 business days, from the first cleaning, to be eligible for the guarantee or refund of the service.
For move-in cleaning, a 72-hour guarantee is granted from the moment the job is completed.
We will reschedule the warranty cleaning the following business days after receiving your message. Our team will return to your home and address the areas of concern.
After the warranty cleaning, if you are still unhappy with the cleaning, we will review your issues one more time, and if we cannot resolve it, we will provide a credit or refund fairly.
Discount percentages for now only apply to regular house cleaning, either fortnightly (10%) or weekly (15%). Discounts only apply to the regular cleaning price, The discount percentage will be applied automatically from the second cleaning. Discounts do not apply to selected extra activities. At the moment these discounts do not apply to bond cleaning and office cleaning.
Special discounts are available through discount codes given in promotions and directly from our team members based on prior management approval. These discounts can be applied to bond cleaning, house cleaning and office cleaning.
Easy Bliss asks our clients to describe in the Notes the activities based on their priorities so that our teams have a guide, and they know which are the most important activities for the clients. In case the time is not enough, Easy Bliss will contact its clients requesting to add the time necessary to complete the work, complying with the standards and/or expectations of our clients.
In moving cleanings, Easy Bliss will not provide a guaranteed guarantee if the work is not finished in its entirety.
Cancellations and/or rescheduling must be made up to 24 hours before the scheduled date for your cleaning. After this period of time, a $ 50 will be charged that partially covers the interrupted service and the reservation of our cleaning equipment.
We provide a period of 1 hour of arrival; this allows our cleaners to have flexibility when unexpected events are on the arrival route to our clients’ homes. If this happens, we will notify our clients as soon as possible.
In any unforeseen event such as our cleaners or relatives, problems on the road such as blockages, dense traffic, car accidents or extreme weather events. We reserve the right to cancel/reschedule any service in the event of unpredictable events.
We ask our clients to give us access to a parking lot so that our teams can remain during the cleaning period of their homes and/or office. In case of not having access to provide us with a parking lot, we can find the alternative of a paid parking lot, and include the cost of this in the cleaning bill, after agreement with our clients. If we don not having access to parking, we will have to reschedule and/or cancel the service.
The client must facilitate access to the property; our cleaners will notify the client upon arrival and wait in the place for no more than 20 min to respond to how to enter the property. After this time our cleaners will proceed to leave, cancelling the service and applying a fee of $ 50 that partially covers the reservation of our cleaning equipment and fuel expenses.
We ask our clients not to give our cleaners keys; we suggest leaving the key in a safe place such as security locks. Deliver the details of the specific place to pick up and leave the key in the Notes when making the reservation.
Based on the above, Easy Bliss reserves the right to re-evaluate the rates at any time based on the aforementioned. Easy Bliss will contact our clients to discuss possible revisions of prices or services if the cleaning time significantly exceeds our maximum assumed time, or failing that if there is a cleaning environment that goes beyond the normal cleaning parameters covered by our services, our teams can remove from the property, in this case, a reservation fee of $ 50 will be charged for an incorrect description of the job that partially covers the lost time and the reservation of our cleaning teams.
We reserve the right to refuse/cancel the service for any reason. The reasons may include:
Professionals cannot complete the application within the maximum time limit established, and the client does not agree to add the time necessary for its fulfilment.
The condition of the property is not as described by the client. (level of dirt higher than defined by the customer) Professionals who feel threatened, unsafe or uncomfortable for any reason.
In the visual review, we will also check if there is pre-existing damage to the property, documenting and giving notice to the client before starting the cleaning work,
At Easy Bliss, we are not responsible for breakages due to normal wear and tear, deterioration of use due to age or causes other than cleaning.
If you find any breakage or loss during cleaning, you must notify Easy Bliss as soon as possible within 48 hours after the service, providing the necessary information such as photos, damage estimates, a detail of the problem. Once all the necessary information has been received, we will seek the best solution together with our clients.
Easy Bliss reserves the right to seek and hire the best professionals to provide a quick solution to your repairs.
We have a minimum of 2 business hours for any hourly job.
One hour of work is defined as 1 hour of work performed by 1 cleaner. Therefore, a team of 2 cleaners completing 1 hour of work is equivalent to 2 hours of work, and 2 cleaners completing 2 hours of work is equivalent to 4 hours of work. If more information is still required related to charging per working hour, do not hesitate to contact us.
A biohazard is an organic matter that poses a danger to humans. Most common examples: Urine and excrement of humans and animals, exposure to used medical syringes, blood, vomit and mucous membranes.
We ask our cleaners not to expose themselves to these risks and immediately inform Easy Bliss, to contact our clients and report the risk.
We have a basic mould removal policy using chlorine; we do not guarantee we cannot remove 100% of it.
Easy Bliss is a cleaning company that outsources cleaning services. We define a rigorous process of selection, training and maintenance of our subcontractors, each of our cleaners present a police check, references and insurance. Easy Bliss provides training for our subcontractors to meet our exacting work standards.
For safety reasons our cleaners are not allowed to move furniture or lift heavy items, we define a limit of no more than 10kg. If our client requires cleaning behind furniture or heavy appliances, we request that they move these to facilitate our work before the equipment’s arrival.
For safety reasons, our cleaners will use domestic ladders with only two steps.
We accept Visa, Mastercard and Amex. Ahold will be placed on your card the day before your service. However, you will not be charged until the night you have completed the service. We will contact our clients if they do not complete a security hold on their funds to enforce this. We reserve the right to cancel any reservation that does not complete a security hold on your funds