Terms & Conditions
At Easy Bliss, we are committed to delivering the highest cleaning standards.
If you are not satisfied with the service provided, please contact us, and we will address the issue promptly following these guidelines:
For Regular, Deep, or Inspection Cleaning:
You must contact us within 24 hours after the cleaning has been completed, specifying the areas of concern and attaching clear photos of the affected areas to help us assess and focus the solution.For Bond Cleaning and Move-in Cleaning:
A 72-hour guarantee applies from the time the job is completed.
You must contact us within 72 hours, providing clear images and details of any issues to be addressed.Upon receiving your message, we will reschedule a warranty cleaning on the next available business days. Our team will return to your property and address the reported issues.
Please note that the warranty covers only the areas specified in your initial claim. New or additional areas not originally reported will not be included.
After the warranty cleaning, if you are still not satisfied, we will review your concerns one more time. If the issue remains unresolved, we will offer a fair credit or refund based on the circumstances.
Important:
Hourly services are not covered by the Easy Bliss Guarantee, as they are based on the time contracted rather than the completion of specific tasks or results.
Regular House Cleaning Discounts:
Discount percentages apply only to regular house cleaning services:Fortnightly cleaning: 5% discount
Weekly cleaning: 10% discount
These discounts apply exclusively to the base price of the regular cleaning and do not apply to selected extra activities.
The discount will be automatically applied starting from the second cleaning.
Currently, these discounts do not apply to bond cleaning or office cleaning services.
Special Discounts:
Special discounts may be offered through promotional codes or directly by our team members with prior management approval.
These discounts can be applied to bond cleaning, house cleaning, and office cleaning, depending on the promotion or specific authorisation.
At Easy Bliss, our hourly services are based strictly on the time contracted, not on the completion of all requested tasks.
Clients are required to list their priorities and specific tasks in the Notes section when booking, so our team can focus on the most important areas first.
Please note:
Hourly services are not covered by the Easy Bliss Guarantee, as clients are paying for a set period of time, not for the completion of specific results.
If the allocated time is not sufficient to complete all requested tasks, Easy Bliss will contact the client to offer the option to add additional time.
Important Recommendation:
As hourly services do not include a satisfaction guarantee, we strongly recommend that clients review the completed work before the cleaning team leaves the property to ensure it meets their expectations within the time contracted.
Cancellations or rescheduling requests made within 24 hours of the scheduled service time will incur a fee equivalent to 40% of the total booking amount.
This fee covers the disruption to our team’s schedule and the time reserved for your service.If Easy Bliss needs to cancel your scheduled service due to unforeseen circumstances, we will offer to reschedule your service at the earliest available time.
As a gesture of goodwill, a 15% discount will be applied to your rescheduled service if we are unable to provide an alternative appointment within 48 hours of the original booking.
Services scheduled on a public holiday will incur an additional surcharge of 30% of the total service cost.
This surcharge reflects the higher operational and staffing costs associated with services performed on Australian public holidays.
At Easy Bliss, we provide a 1-hour arrival window for all scheduled services.
This allows our cleaning teams the necessary flexibility to accommodate unforeseen circumstances such as traffic delays, prior job extensions, or other unexpected events on the way to your property.
If our team anticipates arriving outside the scheduled window, we will notify you as soon as possible to keep you informed and minimize any inconvenience.
We appreciate your understanding as we work to deliver consistent, high-quality service to all our clients.
At Easy Bliss, we are committed to delivering services as scheduled.
However, in the event of unforeseen circumstances such as sudden illness affecting our cleaners or their close relatives, unexpected road issues (e.g., blockages, heavy traffic, car accidents), or extreme weather events, we reserve the right to cancel or reschedule any service.
We will always do our best to notify clients as soon as possible and to propose the earliest alternative available.
We appreciate your understanding in these rare situations, which are outside our control.
Clients must provide free and accessible parking for our team during the scheduled service.
If no free parking is available, Easy Bliss will arrange paid parking nearby if needed, and the full parking cost will be added to the client’s invoice without prior approval.
By completing a booking with Easy Bliss, the client agrees to cover any parking costs incurred.
If no parking is available at the time of arrival and access to the property cannot be secured, the service may be rescheduled or cancelled.
In such cases, a fee equivalent to 40% of the total booking amount will apply to cover the operational disruption.
The client must ensure easy and timely access to the property at the time of the scheduled service.
Upon arrival, our cleaners will attempt to contact the client and will wait at the location for a maximum of 20 minutes to receive instructions or access.
If access is not provided within this time frame, the service will be cancelled, and a fee equivalent to 40% of the total booking amount will apply.
This fee helps cover the operational disruption, travel time, and fuel expenses already incurred by our team.
For security reasons, we kindly ask clients not to hand over physical keys directly to our cleaners.
We recommend using secure alternatives, such as key safes or hidden key spots, and providing detailed instructions for key retrieval and return in the Notes section during the booking process.
Upon arrival at the property (home or office), our cleaning professionals will conduct a visual inspection to assess the actual condition of the premises.
This inspection allows us to verify the level of dirtiness, evaluate the time required to complete the service according to Easy Bliss standards, and uphold our quality guarantee.
Based on this assessment, Easy Bliss reserves the right to re-evaluate the service rates or scope at any time.
If the cleaning time significantly exceeds the maximum estimated time, or if the property’s condition is beyond normal parameters, Easy Bliss will contact the client to discuss possible adjustments in pricing or services.
If the client declines the adjustments needed or if the cleaning environment significantly exceeds the service limits described at the time of booking, our team may withdraw from the property.
In such cases, a fee equivalent to 40% of the total booking amount will be charged to partially cover the reserved time and operational costs.
During the initial visual inspection, our cleaning professionals will also check for any pre-existing damage at the property.
Any observed issues will be documented and reported to the client before starting the cleaning work.
At Easy Bliss, we are not responsible for breakages caused by normal wear and tear, deterioration due to age, or issues unrelated to the cleaning activities.
If a breakage or loss is noticed during or after the cleaning, clients must notify Easy Bliss within 48 hours following the service.
The notification must include:
A description of the issue.
Supporting photographs.
Damage estimates or detailed information regarding the problem.
Once we receive all necessary information, Easy Bliss will work closely with the client to seek the most appropriate solution.
Easy Bliss reserves the right to select and engage qualified professionals to carry out any required repairs efficiently and effectively.
At Easy Bliss, we guarantee the quality of our cleaning services at the time of completion.
However, we cannot be held responsible for any changes in the condition of the property after our cleaners have finished their work.
Common examples include:
Dust accumulation due to open windows or doors.
New footprints, dirt, or stains caused by people or pets re-entering the property.
Environmental factors such as wind, humidity, or pollen entering after cleaning.
Clients are advised to inspect the property upon service completion or as soon as possible thereafter.
Easy Bliss does not offer refunds, free returns, or warranty re-cleans for conditions that arise after the service has been completed.
At Easy Bliss, we have a minimum requirement of 2 hours and 30 minutes for any hourly-based cleaning service.
One hour of work is defined as one hour of work performed by one cleaner.
Accordingly:
A team of 2 cleaners working for 2 hours equals 4 billable hours.
- For bookings, the minimum chargeable time is 2 hours and 30 minutes, regardless of the number of cleaners assigned.
If you require more information or clarification regarding how working hours and charges are calculated, please feel free to contact our team.
At Easy Bliss, the safety of our cleaning professionals is a top priority.
A biohazard is defined as any organic matter that poses a risk to human health.
Common examples include:
Human or animal urine and faeces,
Exposure to used medical syringes,
Blood, vomit, or other bodily fluids.
Our cleaners are instructed not to expose themselves to biohazardous risks.
If any biohazard is identified upon arrival or during service, they must immediately report the situation to Easy Bliss.
We will then contact the client to report the risk and assess the appropriate course of action.
Regarding mould removal, Easy Bliss offers a basic mould treatment using chlorine-based products.
However, we do not guarantee the complete removal of mould, particularly if it is deeply ingrained or structural.
At Easy Bliss, the health and safety of our cleaning professionals are of utmost importance.
If, upon arrival, our team identifies evidence of a pest infestation — including but not limited to cockroaches, rodents, fleas, bedbugs, or any other significant pest activity — the service may be cancelled immediately for safety and hygiene reasons.
In such cases:
Easy Bliss will notify the client immediately of the situation.
A fee equivalent to 40% of the total booking amount will apply to cover the reserved time and operational disruption.
We strongly recommend that clients treat any active infestations prior to scheduling a cleaning service.
Easy Bliss reserves the right to refuse service at any property that presents a risk to the health and safety of our team.
Easy Bliss operates as a cleaning company that outsources cleaning services through carefully selected independent subcontractors.
We apply a rigorous selection, training, and performance monitoring process for all subcontracted cleaners.
Each of our cleaning professionals must provide:
A valid police background check,
Verified references,
Proof of appropriate insurance coverage.
Easy Bliss also provides comprehensive training to ensure that all subcontractors consistently meet our exacting standards of service, quality, and professionalism.
By maintaining strict controls over the recruitment and development of our subcontractors, we ensure that every Easy Bliss client receives a reliable, safe, and high-quality cleaning experience.
At Easy Bliss, the safety of our cleaning professionals is a top priority.
For safety reasons:
Cleaners are not permitted to move furniture or lift heavy items exceeding 10 kilograms.
If clients require cleaning behind furniture, appliances, or other heavy objects, they must ensure these are moved prior to the team’s arrival.Cleaners are allowed to use domestic ladders with a maximum of three steps only.
This measure ensures that all cleaning tasks are performed safely and within reasonable physical limits.
We kindly ask clients to prepare the property accordingly before the scheduled service to facilitate the work of our team and minimize any safety risks.
Easy Bliss accepts Visa, Mastercard, and American Express as payment methods.
A security hold will be placed on the client’s card the day before the scheduled service.
However, the actual charge will only be processed on the evening after the service has been completed.
If a client does not complete the required security hold on their funds, Easy Bliss will contact them to resolve the issue.
We reserve the right to cancel any booking where the security hold is not successfully completed.
This payment process helps ensure a smooth service experience for both our clients and our cleaning teams.
By booking a service with Easy Bliss, clients agree not to solicit, hire, or employ any of Easy Bliss’s cleaning professionals (subcontractors or staff) directly, bypassing Easy Bliss, for private cleaning jobs or any similar services.
This non-solicitation agreement applies:
During the time the cleaner works with Easy Bliss, and
For a period of 12 months following the cleaner’s last service with Easy Bliss.
In the event of a breach of this policy:
A placement fee of $2,500 AUD will be immediately payable by the client to Easy Bliss.
This fee reflects the substantial investment Easy Bliss makes in recruiting, training, and supporting our professionals.
This policy ensures the ongoing quality, reliability, and professional standards that Easy Bliss provides to all clients.
At Easy Bliss, maintaining high standards of quality and transparency is fundamental to our service.
To support this, our cleaning teams may take photographs of specific areas of the property before and after completing the service.
These photographs are used strictly for the following purposes:
Internal quality control and service verification,
Resolution of any disputes or concerns regarding the service provided,
Training and performance monitoring of our cleaning professionals.
Photographs will focus only on cleaning-related areas and will not include personal or sensitive information unless unavoidable.
All photographs are handled in compliance with Easy Bliss’s Privacy Policy and Australian privacy regulations.
By completing a booking with Easy Bliss, clients consent to the taking and secure use of before and after photographs as part of our service standards and quality assurance processes.
Easy Bliss reserves the right to update or modify its Terms & Conditions at any time.
Any changes to cancellation policies, surcharges, service conditions, or fees will apply to all services scheduled or performed on or after the effective date of the change, regardless of when the booking was made.
By continuing to use our services after such changes take effect, you agree to be bound by the updated Terms & Conditions.